A1. We want an order confirmation in writing. You can give us a call and brief us on what you need. However, you must validate the order through a written communique.
A2. Delivery of UK Mainland orders is free, but there is a postal cost above that. See the Delivery Guide.
A3. Everything custom-made or personalized cannot be canceled when it has already gone through the manufacturing process. Nevertheless, the orders of ready-to-order products can be canceled, and new orders can be created. If you have a question, please call us on 01274 724411.
A4. We deliver all orders between 1-3 working days after placing orders. It might require some time before any goods transported to far-off places reach their destination. This dispatch policy excludes orders made during Christmas / New Year’s Eve.
A5. After placing an order, we authenticate and check the availability of payment. The order is then sent out. Upon sending the order, you will receive a confirmation email on your email ID.
A6. Usually, the shipping information is followed up with the order’s dispatch. It is available with a shipping vendor. You may call us and give us your order number.
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