A1. We would like to have written confirmation of an order. You can call us to update us about your requirements. You should, however, confirm the order by writing a communication.
A2. Shipment of the order on the UK Mainland is free; however, there is a postal cost for orders above that. Lucas. Delivery Guide.
A3. All custom-made or custom-fit items cannot be canceled once they are in production. At the same time, the orders of ready-to-order items may be cancelled, and new orders may be created. Call us on 01274 724411, with a question.
A4. Our delivery period is 1-3 working days after the order is placed. Some time may have lapsed before goods sent over long distances are delivered. This dispatch policy does not cover orders placed on Christmas Eve or New Year’s Eve.
A5. When making an order, we verify and reserve payment. This is followed by the sending out of the order. After placing the order, you will receive a confirmation email at the specified email address.
A6. In most case scenarios, the shipping details are followed by the dispatch of the order. It comes with shipping vendor. You can call us and provide us with your order number.
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